Our Data Policy

You Data is important to us. This policy outlines all the data we hold and process as a company.

This notice only refers to people who have contacted the company via our contact  / website enquiry forms, or have signed up to our e-newsletter.

This policy outlines

• Your rights, including details on whether the data subject is obliged to provide the personal data and the consequences of failure to provide it
• The data we collect
• The purposes of this collection, and our lawful reasoning for doing so
• The recipients of the personal data, including transfer to a third party (where applicable)
• Details of any transfer to a third country and details of the safeguards and the means by which to obtain a copy of them or where they have been made available
• What to do if you have a complaint about this privacy notice, and details of the right to lodge a complaint with the supervisory authority
• Changes to this privacy notice
• Access to personal information
• How to contact us
• The identity and the contact details of our Data Protection Lead

Your rights

As a Data Subject you have the following rights:

• The right to be informed
• The right of access
• The right to rectification
• The right to erase
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

For further information please visit the Information Commissioner’s website.

Visitors to our website

When someone visits www.savageandgray.co.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

People who contact us via social media

If you send us a private or direct message via social media the message will be stored on the platform for up to 1 year. It will not be shared with any other organisations.

People who make a general complaint to us

When a complaint has been made we will create a secure file containing the details of the complaint. This would usually contain the identity of the complainant and any other individuals involved in the complaint.

We will only use the necessary personal information to process the complaint through our standard complaint procedure. Our complaint procedure is used to check on the level of service we provide and make decisions to improve where possible. We do compile and publish statistics showing information such as the number of complaints we receive, but not in a form which identifies anyone.

In most cases we will disclose the identity of the complainant to the member of the staff the complaint is about, as there may be a dispute regarding the accuracy of the complaint. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in secure files in line with our data retention policy. This means that information relating to a complaint will be retained for 2 years. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Subscription to our newsletters

We use mailchimp to manage our contacts and despatch e-newsletters to our lists.

Consent

If you have opted in for one of our newsletters and receive updates on our work, clients and latest projects.

Data Held

We only collect your name and email address.

How we collect the data

This data is collected via mailchimp newsletter opt-ins. If you sign up for our newsletter via one of our mailings, then you are agreeing for your name and email address to be transferred to our marketing lists, for the purpose you consented to. You can view mailchimps data policy here.

How the data is stored

We use a third-party provider, Mailchimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies.

For more information, please see Mailchimps privacy policy.

Retention period

If you have signed up to a newsletter, your email address and name will be stored on Mailchimp for 2 years.

We do not send any of our marketing information to third parties, and the data is only shared internally if necessary and in compliance with data regulations.

Complaints or queries about this policy

Your data is important to us, we take any complaints we receive about this very seriously.

You can make a complaint if you think our collection or use of information is inaccurate, unfair or misleading.

Access to personal information

What can you tell me about the data you have about me?

On receipt of evidence of your identity, we can provide:

confirmation that your data is being processed;
access to your personal data; and
any other supplementary information

When will the information be provided?

Information will be provided within one month of receipt. However, we may extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, we will inform the you within one month of the receipt of the request and explain why the extension is necessary.

How will the information be provided?

We will verify the identity of the person making the request, using ‘reasonable means’.

How to contact us

If you have any queries or concerns, please contact our Data Protection Lead:

Tim Savage
Design Director
Savage & Gray Design
T: 01446 771732